Knowledge base
Account Verification (13)
- I am not sure how should I take a pic with my ID.
- I did not get a verification code in SMS. What should I do.
- I didn’t get a verification email.
- I do not want to verify my account. Can I transfer my crypto.
- I need to verify my account, but how can I do it.
My Account (7)
- Are there any rules for the password.
- For some reason I want to change my email. Can I do it.
- Help me! I lost access to the associated email address.
- I critically want to change the phone number which I use to register and verify an account. How can I do it.
- I want to create an account. What steps should I take.
Security (7)
- I need to reset my Password. Can I do it on my own.
- I want to disable Login Guard. Can I do it.
- I want to reset my Payment Password, can I do it.
Sending & Receiving Cryptocurrenices (9)
- Are chargeback requests possible.
- Can you explain how do Wisenex’s transaction limits word.
- Help me! I sent my cryptocurrency to the wrong address. Could you reverse the transaction please.
- I want to check all the transactions I have processed. Where can I do it.
