No, there are no specific rules at all, everything is as always and the password should be at least 8 characters long. However please note that it should meet the requirements below

• Lowercase character - 1
• Uppercase character – 1 as well
• Special character - one
• One integer number

In this case please contact us from the email you are using for signing up into your account or the phone number associated with it. The system will require the verification procedure to be performed one more time. We are sorry but it is a security reasons requirement.

Dear customer, please be informed that for the security reasons we strongly recommend you to have the access to your email address if you want to get access to the Wisenex account. However, in case you do not have access to it right now please contact us and we will assist you as soon as we can.

If you are in need of changing the phone number linked to this account, you should get in touch with us using the corresponding email. The system will require the verification procedure to be performed one more time. We are sorry but it is a security reasons requirement.

First, use the SIGN UP button. It is on the top right corner. After you will be asked to submit an email, pin and a password. Your account will be activated as soon as you verify the email. No additional documents are needed.

Wisenex provides security with 5 levels of account verification depending on the sum:

Level 1: total amount not more than 300.00 EUR. Please, confirm the email address, submit photos of an id/passport, a card, a document confirming the actual address of residence

Level 2: from 300.00 EUR to 1,000.00 EUR. The stage is available only after completing Stage 1. Please, add to a selfie with an id/passpor

Level 3: 1,000.00 EUR to 2,500.00 EUR. Please, add a signed Credit Card Verification Form for all transactions made.

Level 4: number of transactions from 2,500.00 EUR. The maximum amount of successful deposits on the card per day: 10,000.00 EUR The maximum amount of successful deposits on the card per month: 30,000.00 EUR. The stage is available only after completing Stage 3. Please, add a signed Credit Card Verification Form for EACH transactions made)

Level 5: amounts for more than 30,000.00 EUR per month. The stage is available only after completing Stage 4. Please, add a signed PEP declaration, a source of funds and a source of wealth)

*Only high-resolution color images are accepted for the verification procedure. They should be of one of the following formats: JPG, GIF, PNG, TIFF, PDF and BMP, of a size from 500kb to 4MB.

**As far our system reads only Latin letters, please make sure you have a verified translation and can provide it as well.

If you are about to change the details you have submitted before, please contact us using the email you have chosen for verification. We kindly ask you to keep in mind that for security reasons you will be required to pass a verification procedure once again.

Sure, you do. We kindly ask you to send an email to our support and we will gladly assist you. Just please keep in mind that to close your account you should have zero balance.It is the only thing needed. Just send your money to external source and that’s it.