We are sorry but chargebacks are unavailable. There’s no way to claim the money back once the transaction is in process. The only way is to get a receipt of sending them back.

The maximum amount of successful deposits on the card per day: 10,000.00 EUR The maximum amount of successful deposits on the card per month: 30,000.00 EUR

In order to increase the limits more than 30,000.00 EUR per month you should pass Level 5 of the verification and submit additional documents such as a signed PEP declaration, a source of funds and a source of wealth.

Dear customer, we are sorry to inform that cryptocurrency transaction can no longer be canceled or altered while processed dye to the nature of digital currency protocols. It means that we can’t reverse the transaction.

We kindly remind you that it is advised to check all the details one more time before confirming the transaction and make sure the address you have entered is absolutely correct.

Though you can request the recipient to return the funds.

All the information is displayed on the Transactions page of the coin so please have a closer look at your dashboard

We would like to inform you that you take full responsibility for the indicated wallet address. The indicated wallet should be your personal external wallet.

Please, be aware of scams and visit: https://www.wisenex.com/avoid-fraud

You will have to sign a wallet verification form before checking out

You should firstly tap the “Receive button” that is placed on your dashboard. So you will see the address of your wallet. Copy it and send to another wallet holder.

But please keep in mind the following points. You have separate wallets for each currency. So it is possible to send BTC to BTC wallet only and same with LTC as well. As far it is impossible to reverse your transactions we strongly recommend to double check all the details before sending the funds. If the currency is sent to the wrong wallet you will lose the money.

Please keep in mind that up to 6 confirmations are require before the transaction will be considered closed. So the time can vary from half an hour to almost 16 hours of waiting. As soon as the amount is confirmed it will be credited

You can track the transaction by clicking on the transaction ID in your Wisenex account. You will be redirected to the Blockchain explorer so you can easily see how many confirmations are done already.