There are a lot of reasons why the documents were rejected during the verification procedure. We can’t disclose them for security reasons so we apologize for any inconvenience caused.

The common mistakes are listed below:

• Unclear or edited images
• Cut images
• The image is a black and white one
• Inappropriate format. Please note that only JPG, GIF, PNG, TIFF, PDF and BMP are accepted
• Inappropriate size of the document (below 500kb and more than 5MB)
• Expired documents
• Old proof of the address. It should not be older than 3 months
• Non-Latin characters are used

Check once again all the details and submit the papers. We will do our best to assist you.